Refund Policy
Fedor House LLC
Effective Date: July 20, 2025
Refund Policy
At Fedor House LLC, we understand that plans may change. We strive to provide fair and transparent refund options for our training events and services. Please review our refund policy below:
1. Event Cancellation by the Customer
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Cancellations made more than 30 days prior to the scheduled event date are eligible for a 50% refund of the total registration or service fee.
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Cancellations made within 30 days of the event are non-refundable.
Refunds will be issued to the original payment method within 7–10 business days of the approved request.
2. No-Show Policy
If a registered participant does not attend the scheduled event or training and fails to provide prior written notice, no refund will be issued.
However, in the event of a documented emergency, the participant may be eligible to transfer their registration to a future event of equal value, at the sole discretion of Fedor House LLC. Requests must be submitted in writing within 5 business days of the missed event.
Examples of valid documented emergencies include (but are not limited to):
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Medical emergencies (personal or immediate family)
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Death or serious illness in the family
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Unexpected hospitalization
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Accident or injury
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Other unforeseen, serious circumstances (with supporting documentation)
We reserve the right to request appropriate documentation and to evaluate each case individually.
3. Event Cancellation by Fedor House LLC
If Fedor House LLC cancels an event or training due to unforeseen circumstances (e.g., low enrollment, emergencies, or presenter illness), participants will be offered:
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A full refund, or
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The option to transfer their registration to a future date or alternate session.
4. Digital Products and Online Training
Due to the nature of digital content, all online training, downloadable resources, and digital products are non-refundable once accessed or downloaded.
5. How to Request a Refund
To request a cancellation or refund, please contact us at:
📧 Email: kerina_epperly@masterreliability.com
📞 Phone: 309-459-1177
Include your name, order number, event title, and reason for the request. We will review and respond within 3 business days.